Not entirely satisfied? No problem! We want you to be completely happy with your KOZ-E purchase. Sometimes a product isn't the perfect fit, and that’s okay. You can return your order within 30 days of receipt.

For the KOZ-E CoolSleep, we offer an extended try-out period of 30 days, giving you plenty of time to experience the quality and improve your sleep.

Quick tips for your return:

• Testing is allowed: You are welcome to unpack and test the product. We kindly ask you to handle it with care so it remains undamaged.
• Original condition: Please return the item with all supplied accessories and, if reasonably possible, in its original packaging.
• Fast refund: Once we receive your package in good condition, we will refund the full purchase amount within 14 days via your original payment method.

Looking for an exchange? Would you prefer a different color or model? Please contact us first. In the case of an exchange, we will work with you to find a suitable solution regarding the shipping costs.

How to return your package:

1. Register: Complete our online return form so we know your package is on its way.
2. Pack: Include the packing slip (or a note with your order number) inside the box so we can process your return quickly.
3. Ship: You can send the package using a courier of your choice (e.g., DHL, UPS, or FedEx) to our address. Please keep your proof of postage/tracking receipt safe.
4. Return Address:

          Allyco B.V. / KOZ-E Living

          Nijverheidsstraat 79

           6681 LN Bemmel

           The Netherlands

Confirmation: We will notify you as soon as your return has been received and processed.

Please note: The costs for the return shipment are the responsibility of the buyer.

Any questions? If you haven't received a confirmation from us after 14 days, please reach out to our team via the contact form. We are always happy to help!